Delivery Information


General Terms and Conditions

1) No refund nor exchange once order is confirmed.

2) HKU Visitor Centre will not be responsible for any lost or damage of products during delivery process by the couriers.

3) HKU Visitor Centre does not sell, share or trade customers personal information collected online with third parties. Personal information we collected from you is solely for:

i) to deliver the products you have purchased from HKU Visitor Centre, and

ii) to update you on the delivery of products and for customer support purposes.


Delivery of orders within Hong Kong (China)

Delivery charge for orders within Hong Kong would be quoted and charged by our designated courier company, SF Express, directly.


Estimated delivery cost to commercial and industrial areas for a carton box with the dimension of 30 x 20 x 20cm and weighted within 10kg is HK$38, surcharge applies for delivery to remote areas.


SF Express will contact you once order is confirmed and we shall provide waybill number for your reference and tracking of delivery status.


For details, please visit: http://www.sf-express.com/hk/tc/ OR call SF Express's Customer Service Hotline at: (852) 2730 0273.


Delivery of orders outside Hong Kong

For orders outside Hong Kong, it will be delivered by DHL and the delivery cost will be charged according to zoning divided by DHL. Delivery cost will be calculated automatically before you complete your order.


For details, please visit: http://www.dhl.com.hk/en.html.


We accept orders from following countries and will extend our reach to more countries in near future. Stay tune!

Australia, Austria, Belgium, Canada, China, Denmark, Deutschland, Finland, France, Hong Kong (China), India, Indonesia, Ireland, Italy, Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Philippines, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, USA.


Version: August, 2016.